According to the Office for National Statistics, over one quarter of a million people were claiming Universal Credit as part of a trial in April 2016 in different areas of the country, with varying degrees of success. This number is growing all the time with the benefit due to be rolled out to more and more areas throughout 2017 and 2018.

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This white paper will explore what housing organisations and associations need to think about around the Universal Credit changes coming into effect over the next twelve months. Initially, only England, Scotland and Wales will be affected with Northern Ireland set to follow shortly afterwards. It represents the biggest change to welfare policy in the last 40 years and is a huge change for those administering it, as well as those affected.